Support for your Proton Account
Find answers to your questions about your Proton Account. How can we help you?
2. Click <strong>Settings → Go to settings → Account</strong> and password and then click <strong>Change password</strong>.</p><p>3. Enter your new password in the <strong>New password</strong> and <strong>Confirm new password</strong> fields and click <strong>Save</strong>.</p><p>If you've forgotten or lost your password, then you'll need to reset it. Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it. But you can reset your password yourself if you’ve set an account recovery method.</p><p><a href=https://proton.me/"/support/reset-password/">Learn more about how to reset your Proton password (account recovery)</a></p>"]}],[0,{"question":[0,"Can I merge two or more Proton accounts?"],"answer":[0,"<p>Yes, you can <a href=https://proton.me/"/support/combine-accounts/">combine multiple Proton Accounts</a> to access all your contacts and emails for multiple addresses from our web and mobile apps. </p>"]}],[0,{"question":[0,"What is 2FA, and how can you set it up?"],"answer":[0,"<p>One-factor authentication is something you know (your login details). <a href=https://proton.me/"/support/two-factor-authentication-2fa/">Two-factor authentication (2FA)</a> relies on an additional thing you have. In Proton’s case, it's a phone (or tablet) running an authenticator app. Unless an attacker both knows your login details and also has physical access to your phone, they can’t access your account.</p><p>To secure your Proton Account with 2FA, log in at <a rel=\"noopener\" href=https://proton.me/"https://account.proton.me/login/">account.proton.me and click <strong>Settings</strong> → <strong>Go to settings</strong> → <strong>Account and password</strong> → <strong>Passwords</strong> and toggle the <strong>Two-factor authentication</strong> switch <strong>on</strong>.</p><p>Scan the QR code we generate for you with your authenticator app and use it to generate one-time password (OTP) codes whenever you log into your Proton account from a new device.</p>"]}],[0,{"question":[0,"How do I import my data (emails, calendars, and contacts) from another service to Proton?"],"answer":[0,"<p>Proton’s <a href=https://proton.me/"/support/easy-switch-contacts/">Easy Switch</a> tool makes it very easy to import emails, calendars, and contacts, from other services, such as Google, Yahoo!, and Outlook. Simply click <strong>Settings</strong> → <strong>Go to settings</strong> → <strong>Import via Easy Switch</strong>, select which service you want to import from, and follow the step-by-step instructions.</p>"]}],[0,{"question":[0,"How do I recover my encrypted messages and files?"],"answer":[0,"<p>If you reset your Proton password by email or phone, you won’t be able to read your existing emails and other encrypted files due to the encryption that we use. However, you can recover your files by using one of the data recovery methods. Learn more about how to:</p><p><a href=https://proton.me/"/support/recover-encrypted-messages-files/#recovering-your-data-if-you-remember-your-password\">Recover your data if you remember your password</a></p><p><a href=https://proton.me/"/support/recover-encrypted-messages-files/#recovering-your-data-using-your-recovery-phrase\">Recover your data using your recovery phrase</a></p><p><a href=https://proton.me/"/support/recover-encrypted-messages-files/#recovering-your-data-using-your-recovery-file\">Recover your data using your recovery file</a></p><p><a rel=\"noopener noreferrer\" target=\"_blank\" href=https://proton.me/"https://protonmail.com/support/knowledge-base/recover-encrypted-messages-files/#reactivate-keys-alternative-route-to-restoring-your-data\">Reactivate keys: an alternative way to restore your data<span class=\"sr-only\">(new window)</span></a></p>"]}]]]}" ssr client="load" opts="{"name":"FaqSection","value":true}" await-children>
